My public IP address is showing the wrong location, which is causing problems with streaming services that I have been using (Fubo). Everything worked fine until a few weeks ago, at which time my l. Our team is available 7 days a week and remains happy to help in any way we can :) A blinking yellow light on your Xfinity Gateway, especially during a first-time setup, usually indicates that the gateway is having trouble establishing a connection with the Xfinity network. This means it's not receiving a proper signal to get online. For the past month or so, we've had problems with experiencing pixelated, garbled pictures on several TV channels. I've tried resetting our X1 box, but it doesn't help. This problem seems to have. Does anyone know the phone number to comcast corporate, or the executive customer relations team at corporate? I had spoken to them 2 years ago, and no one at xfinity customer service, or at the lo. Hi, I received this text today. Hi Sara, it's Xfinity Assistant. We've noticed that you have an older Xfinity Gateway at ___hid my addrese___ and recommend upgrading it to get the best in-home. user_taco Hello and thank you for reaching out via our Xfinity Community Forum. I’m really sorry to hear about the ongoing billing issues you’re experiencing, especially after you’ve already spoken with customer service. I am unable to get ahold of anyone who can assist me with setting up a separate line of service at my home address. There is already one Xfinity gateway and service issued to this address and am go. My current setup. I have an older Arris modem/router from Xfinity. Via an ethernet cable, I have an Asus routher plugged into the xfinity modem/router. This gives me four wi-fi networks, a 2.4ghz. How can I add internet service at a new address while maintaining service at my old address? Enjoy entertainment your way with XFINITY® by Comcast. Find great deals on Cable TV, High-Speed Internet, Home Phone and Home Security Services.